Warranty Policy:

Terms & Condition of Warranty Claim for Smart Devices & Accessories:

• Sold products are non-refundable.
• Active / Inactive status of the device must be verified before purchase. No later objection in this regard is admissible.
• 10 days Replacement Warranty (excluding display/touch issue) applicable only for these devices: Smartphone/Tab/TV/MacBook.
• Get 1 (one) year free service warranty for Smartphone/Tab/MacBook (Parts/Hardware excluded). In case of hardware issues and problems with the motherboard, Customers will have to bear the cost of Parts Price, Service Charge (Parts Installation Charge) will be borne by Apple Empire
• Reasons for which warranty will not apply:
  1. Physical Damage/Scratch on product and product packaging Liquid damage
  2. Camera damage (Internal/External). Unauthorized software modification (Root/Brick/Jailbreak).
  3. Software/security update issues like Over-Heating, Battery Draining, Battery Health Decreasing, Device Lagging etc.
• 3 days warranty is applicable only for non-warranty products. (Excluding product display/touch issue, liquid damage, physical damage, producer's box damage)
• Non-Warranty products include: Smart Watch, AirPods, Power Adapter, Cable, Bluetooth Speaker and other accessories.
• In case of warranty claim of Accessories (Smart Watch, AirPods, Power Adapter, Cable, Bluetooth Speaker etc.) with Official Warranty, it is mandatory to keep the box and warranty sticker. In this case it may take 03 to 07 working days.
• Apple/Samsung's Watch, AirPods, Mouse, Pencil, Keyboard 10 days warranty is applicable. (Excluding display/touch issues, liquid damage, physical damage, product box damage)
• In case of purchasing any product from the outlet, it is specially requested to check whether there are any defects or scratches in the product (device body/camera/display) or its packaging by unboxing before activating the device. Asked to make a video while unboxing if needed. Later no complaint regarding this will be entertained.
• If there is any defect in the product received through courier, then to make a warranty claim, you must inform us within 24 hours of receiving it.
• If purchasing the product through courier, unboxing video must be taken while opening the package of the device so that it can be presented as proof in future if any defect occurs. Any problem with the courier product must be reported on the day of receipt of the order, otherwise warranty benefits will not be available.
• Due to production variation in different Sales Regions and different Batches of the same product, the new product may differ slightly from your previously used product such as: Fitting / Display Color / Headphone Sound Quality / Packaging etc.
• If you want to make a warranty claim, you must appear at the outlet in person with the product box and invoice/bill.
• Any refund will be processed within three working days. Please note, the mode of refund (Bank Transfer / Mobile Banking) will be decided by Apple Empire.
• Apple Empire reserves the right to modify/modify/modify any policy at any time without prior notice.