Terms & Condition of Warranty Claim for Smart Devices & Accessories

• The sold product is non-refundable.
• The Active / Inactive status of the device must be verified and confirmed before purchase. No objections will be accepted in this regard later.
• 10 days Manufacturer Replacement Warranty (excluding display / touch issues) is applicable only for parts defects of these devices: Android Phone / iPhone (USA & UK Region) / Tab / TV / Monitor.
• Android Phone, Tab, iPhone (Only USA & UK Region) will get 1 (one) year free service warranty (Parts / Hardware Excluded) | In case of hardware issues and motherboard problems, the cost of parts will be borne by the buyer. Service charge (Parts Installation Charge) will be borne by Apple Empire.
• iPhone 15/16 series models (excluding USA & UK Region), iPad & MacBook (any model and region) will be covered by International Warranty (As per Apple Company Warranty Policy**). In that case, the product’s international warranty period must be at least one month and it may take 20 to 40 working days to process the warranty claim. If the product has cloud lock, it must be disabled. Any other model or brand of phone other than the above-mentioned phone model will not be covered by any international warranty.
• Reasons for which the warranty will not be applicable:
  • Physical, Electrical, Liquid, Camera Damage/Scratch (Internal & External) on the product and product packaging |
  • Unauthorized software modification (Root/Brick/Jailbreak).
  • Device being blacklisted.
  • Software/Security update issues such as Over-Heating, Battery Draining, Battery Health Decreasing, Device Lagging, etc.
  • Change of Mind such as not liking the product quality or color after unboxing the product.
• 3 days warranty is applicable only for non-warranty products (excluding display/touch issues, liquid damage, physical damage, manufacturer’s box damage). Non-Warranty products include: Smart Watch, AirPods, Power Adapter, Cable, Bluetooth Speaker and other accessories.
• In case of a device warranty claim, 3 working days will be given to check the product’s defects and in case of a warranty claim for accessories (Smart Watch, AirPods, Power Adapter, Cable, Bluetooth Speaker etc.) with official warranty, 03 to 10 working days will be given. In this case, it is mandatory to save the box and warranty sticker | In case of replacement, the same product will be delivered or refund will be determined by Apple Empire.
• In case of purchasing a used device, it must be checked thoroughly. Later, no complaints regarding Battery Health Decreasing will be accepted.
• Apple/Samsung Watch, AirPods, Mouse, Pencil, Keyboard have a 10-day warranty (excluding product display/touch issues, liquid damage, physical damage, product box damage).
• When purchasing any product from an outlet, it is specially requested to unbox the product and check if there are any defects or scratches on the body/camera/display or its packaging. If necessary, it is asked to record a video during unboxing. No complaints regarding this will be accepted later.
• If any defect is found in the product received through courier, then in order to claim the warranty, we must be informed within 24 hours of receiving it.
• If the product is purchased through courier, it must be recorded while opening the device package so that it can be presented as evidence in the future if any defect occurs. If there is any problem with the courier’s product, the order must be reported on the day of receipt, otherwise the warranty benefit will not be available.
• Due to differences in production of the same product in different Sales Regions and different Batches, there may be some differences between the new product and your previously used product, such as: Fitting / Display Color / Headphone Sound Quality / Packaging, etc.
• If you want to make a Warranty Claim, you must personally appear at the outlet with the product box and invoice / bill. Apple Empire will bear the shipping charges for International Warranty Claim of Apple products (except USA & UK Region) only once.
• Any type of refund will be processed within three working days. Please note, the means of refund (bank transfer / mobile banking) will be decided by Apple Empire.
• Apple Empire reserves the right to change / modify / amend any policy at any time without prior notice.